STORE POLICY
Customer Service – Lours Atelier
At Lours Atelier, we are committed to providing a high standard of customer service, ensuring a transparent, reliable, and satisfying experience for every client.
Our support team is available to assist you with any questions regarding products, orders, shipping, returns, or general inquiries. We aim to respond to all requests within 24–48 business hours.
Customer Support
If you need assistance, please contact us through our official channels. When reaching out, we recommend including your order number (if applicable) to ensure a faster response.
Privacy & Data Protection
Your personal data is handled in accordance with European data protection standards (GDPR). We ensure that your information is processed securely and used only for legitimate purposes related to your purchase and experience with Lours Atelier.
Returns & Consumer Rights
In accordance with European consumer protection regulations, customers have the right to request a return within 30 days of receiving their order.
Returned items must meet our return conditions. Full details can be found in our Return Policy.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL